Simply email Verena with the product item number(s) you wish to buy.
Verena will reply with a confirmation to ensure your selections are available. Also, she will inform you of the costs for shipping and handling including insurance.
Methods of Payment
PayPal: Go to the PayPal website and send your payment to firstname.lastname@example.org
Bank transfer: Make a transfer to Verena's account in Munich (Germany) - Verena will give you her bank information.
Once Verena has received your payment, she will ship your order and will inform you via email of the date of shipment.
All prices listed on the website are in Euros (EUR). For conversion into your currency, please go to Currency Converter.
Note: Colors and details of jewelry will vary from monitor to monitor. If you have any questions, please feel welcome to contact Verena for more information.
All items in stock will be shipped within five (5) working days of payment confirmation. If an item is no longer in stock, you will be notified by email. Custom/commission orders are usually delivered between three (3) to six (6) weeks of order depending on material availability and design considerations. A firm estimate of delivery will be made at time of order. All jewelry is shipped insured and requires customer signature on delivery. If you are not available to accept delivery, your post office will deliver a notice allowing you to have the package redelivered or to pick it up at the post office.
Policies & Terms Return Policy
Non-commissioned, currently available jewelry that is not created as a special or custom-order may be returned for refund, credit or exchange within seven (7) days from date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged beads/stones, and the finish of both metal and stone(s) is unscratched and unmarred. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment. Original shipping charges are not refundable.
Verena is committed to safeguarding your privacy online. She will never disclose, sell, rent or lease any information to any third party without your express permission unless required to do so by law. Verena does not collect any personally identifiable information except when knowingly provided by an individual during the order process.
Verena does not collect personal information without your consent. In cases when such information is required in order to complete a sale, you are prompted to provide the minimum amount of information necessary. Personal information, such as your name and address, is never stored online; temporary storage is handled off-line and is deleted after the order procedures have been completed. When paying by cheque or making a transfer to Verena's account, no personally identifiable information is required except a name and shipping address. That information is only retained for shipping and accounting purposes and is not shared with any third party. Any information you provide will only be used for corresponding and shipping and handling of your order, unless you specifically indicate otherwise. Your personal information will not be sold or shared with any other company.
Verena has made every effort to assure the accuracy of all information on her website. She reserves the right to correct any errors. All prices and specifications are subject to change without notice.
If you should need any repairs on your jewelry, Verena will gladly do the work free of charge for the first six (6) months after your purchase (shipping not included).